How to use the Refund and Cancellation Policy Generator

Answer the questions. You only see those that matter for this document, and answers carry over to the other generators.
Read the draft as it updates, fill in the gaps marked in yellow, and edit the text if you need to.
Copy it, print it, or download it as TXT, HTML or PDF, and have it reviewed before you use it.

Clear rules build trust

A refund policy tells customers what they can expect before they buy, and helps you handle requests consistently. Payment providers often ask to see one. Your period, conditions and exclusions come directly from your answers.

Consumer laws may give customers rights that your policy cannot remove, such as cooling-off periods for online purchases in some countries, and refunds for faulty goods.

How this draft is made

Only what you tell the tool is stated as fact, and anything you leave blank appears as a marked gap or is left out. Your answers stay in your browser and are not sent to our server.

This is a draft, not legal advice. Review it against the laws that apply to you and what you actually do, ideally with a qualified lawyer.

Frequently asked questions

Can I have a “no refunds” policy?

It depends on the law. In many countries customers keep legal rights, for example if goods are faulty, whatever your policy says.

Do I need separate refund and return policies?

Use this for refunds and cancellations of services and digital goods, and the Return and Exchange Policy for physical items. You can also use both.

Is this legal advice?

No. It is a general draft and we do not guarantee that it complies with the law in any place. Please have it reviewed.