How to use the Return and Exchange Policy Generator

Answer the questions. You only see those that matter for this document, and answers carry over to the other generators.
Read the draft as it updates, fill in the gaps marked in yellow, and edit the text if you need to.
Copy it, print it, or download it as TXT, HTML or PDF, and have it reviewed before you use it.

For stores selling physical goods

This draft explains how to send an item back: the time limit, the condition it must be in, who pays postage, and how refunds and exchanges work. Clear return terms reduce disputes and help customers feel confident about buying.

How this draft is made

Only what you tell the tool is stated as fact, and anything you leave blank appears as a marked gap or is left out. Your answers stay in your browser and are not sent to our server.

This is a draft, not legal advice. Review it against the laws that apply to you and what you actually do, ideally with a qualified lawyer.

Frequently asked questions

Who should pay for return shipping?

That is your decision for change-of-mind returns, but rules in some countries may require you to pay when goods are faulty.

What should be non-returnable?

Stores often exclude personalised items and sealed hygiene products, but check your local consumer rules.

Is this legal advice?

No. It is a general draft and we do not guarantee that it complies with the law in any place. Please have it reviewed.